Vip99 Privacy Policy — Malaysia User Information Protection
Vip99 respects the privacy of every user on our platform. This privacy policy explains how we collect, use, store, and protect your personal information when you use our services in Malaysia.
Updated: January 2026
Information We Collect
When you register and use the vip99 platform, we collect several types of information to ensure our services run smoothly and securely. This information falls under a few main categories:
Personal Account Information
During registration, you are required to provide your full name, phone number, email address, and date of birth. This information is used to verify your identity, set up your account, and confirm that you meet the platform's age eligibility requirements.
Financial & Payment Information
To process deposits and withdrawals in MYR (RM), we collect bank account information, your MyKad number, and proof of account ownership during the KYC verification process. Payment information is handled with encryption and is never stored in a form readable by unauthorised parties.
Device & Browser Information
We automatically collect technical information when you access the vip99 platform, including your IP address, device and browser type, operating system, screen resolution, and access time. This data helps us detect technical issues, improve platform performance, and identify suspicious activity.
Cookies & Usage Data
The vip99 platform uses cookies to store user preferences, login sessions, and usage analytics data. These cookies enable a smoother, more personalised browsing experience. You can manage cookie settings through your browser, though disabling cookies may limit the functionality of certain parts of the platform.
How We Use Your Information
All information collected by vip99 is used solely for legitimate purposes related to platform operations. We do not sell or rent users' personal information to any third party for marketing purposes.
The main purposes for which we use your information are as follows:
- Identity verification and account security — ensuring every account is held by a verified individual aged 18 and above.
- Financial transaction processing — managing deposits, withdrawals, and transaction records in MYR.
- Customer support — allowing the vip99 support team to assist users with technical issues or account enquiries.
- Service improvement — analysing usage patterns to improve the platform's interface, speed, and overall experience.
- Legal compliance — meeting reporting and compliance requirements set by relevant authorities where applicable.
- Platform communications — sending users important notifications related to their account, security, and policy updates.
Data Storage, Security & Sharing
How Your Data Is Protected
Vip99 employs comprehensive technical security measures to protect users' personal information. These include industry-standard SSL encryption for all data transmitted between users' devices and our servers, strict internal access controls, and continuous monitoring to detect any unauthorised access.
User data is stored on secured servers and is only accessible by authorised vip99 personnel for specific operational purposes. Retention periods vary depending on the type of information and applicable legal requirements. Active account data is retained for as long as the account remains active, while transaction records are kept in accordance with established financial compliance requirements.
Third-Party Sharing
Vip99 does not share users' personal information with third parties except in the following circumstances: payment processors required to carry out financial transactions (subject to strict confidentiality agreements), regulatory authorities when required by law, or in the event of a business merger or acquisition, in which case users will be notified in advance.
All third-party service providers handling vip99 user data are required to comply with data protection standards equivalent to or higher than those set out in this privacy policy.
User Rights Over Personal Data
As a vip99 platform user, you have several rights regarding your personal information, all of which we fully respect:
You have the right to request a copy of the personal information we hold about you. Requests can be submitted through our support channels.
If your information is inaccurate or out of date, you may request a correction through your account settings or by contacting vip99 support.
You may request the deletion of certain personal data, subject to ongoing legal and financial compliance requirements.
To exercise any of the above rights, please contact the vip99 support team at: [email protected]. We will process your request within a reasonable timeframe and keep you informed of the outcome or any additional information required.
Policy Changes & How to Contact Us
Vip99 reserves the right to update this privacy policy from time to time to reflect changes in data collection practices, legal requirements, or platform improvements. Users will be notified of any significant changes via in-platform notifications or their registered email address.
The latest version of this privacy policy is always available on this page. The most recent update date is shown at the top of this document. Continued use of the vip99 platform following any changes constitutes acceptance of the updated policy.
If you have any questions, concerns, or wish to exercise your rights regarding your personal data, please reach out to us through the following channels:
- Email: [email protected]
- FAQ: Refer to the FAQ for answers to general questions about your account and privacy.
The vip99 team will endeavour to respond to all privacy-related enquiries as promptly as possible, ensuring the continued satisfaction and trust of our Malaysian users.
Questions About Your Data?
Visit our FAQ section for more answers, or contact the vip99 support team directly.